Last updated: November 24, 2025
1) Who we are
Janessa Hotel (“we”, “us”, “our”) operates this website to provide information and accept enquiries/reservations for accommodation and related services. Our address is Nyendo Masaka Uganda. You can reach us at info@janessahotel.com or +256744883254.
2) Information we collect
- Information you provide: name, email, phone, booking details (dates, guests), special requests, and messages sent via our forms.
- Booking/transaction data: room type, stay dates, amounts (UGX), reference numbers. (Any card details, if collected, are handled by our payment processor; we don’t store full card numbers.)
- Automatically collected: standard logs (IP address, device, browser), pages viewed, and cookies (see Cookies section).
- Third-party sources (optional): if you book through an OTA or travel partner, they may send us reservation details to fulfill your stay.
3) How we use your information
- Process enquiries and reservations, and manage your stay.
- Communicate about bookings, changes, or important updates.
- Improve our website, services, and guest experience.
- Comply with legal, tax, and security obligations.
- (Optional) Send offers/news if you’ve opted in—you can unsubscribe anytime.
4) Legal bases
Depending on your location, we rely on one or more of: performance of a contract (your reservation), legitimate interests (running our hotel and site), consent (marketing), and legal obligations (tax, security).
5) Sharing your information
- Service providers: hosting, email/SMS, payment processing, analytics, booking tools—only as needed to provide services to you.
- Legal & safety: when required by law or to protect our rights, guests, or property.
- We do not sell your personal information.
6) Cookies & similar technologies
We use:
- Essential cookies for security and basic site features.
- Analytics cookies to understand traffic and improve performance.
- Preference/marketing cookies (optional) to remember choices or show relevant content.
You can manage cookies in your browser settings. Disabling some may affect site functionality.
7) Data security
We use reasonable technical and organizational measures to protect personal data. No method of transmission or storage is 100% secure, but we strive to safeguard your information.
8) Data retention
We keep reservation records for as long as necessary to provide services and meet legal/accounting requirements (commonly up to 7 years). Contact messages and newsletter data are retained until we no longer need them or you request deletion.
9) International transfers
Some providers may process data outside your country. We take steps to use reputable vendors and appropriate safeguards.
10) Your privacy choices & rights
- Access, correct, or delete your information.
- Withdraw consent where processing is based on consent (e.g., marketing).
- Object or restrict certain processing, subject to applicable laws.
To make a request, email info@janessahotel.com. We’ll respond as required by law.
11) Children
Our website is not directed to children under 16. If you believe a child provided us information, contact us to remove it.
12) Changes to this policy
We may update this policy periodically. The “Last updated” date reflects the latest version.
13) Contact us
Email: info@janessahotel.com · Tel: +256744883254
Address: Nyendo Masaka Uganda